Google Hangout? But the installer encountered error 1612 !

POSTED IN: Ryan's Help Blog

" the installer encountered error 1612 the installation source for this product is not available "

Bad news:    You saw this error

Good news:  If you are running Windows, the fix is probably pretty simple.

Background: I had been using Google Hangouts on an old laptop of Windows 7 Home Premium on Chrome for some time.  One day, I tried to access my Google Hangout (it's integrated into the Dream to Learn platform https://dreamtolearn.com/  ) and ran into this error.   Tried a bunch of stuff, uninstalled Chrome, etc. 

Briefly - THE FIX FOR ERROR 1612 install block IS RUNNING A MICROSOFT PROGRAM (below) that fixes the blockage:  http://support.microsoft.com/mats/Program_Install_and_Uninstall/

Step by step below, but looks like for me, and most others on windows machines, the fix for this is to us the MS tool and re-install the plugin from Google.  Recommend came from here https://productforums.google.com/forum/#!topic/chat/8KYa1vXj1uE  

Good luck! Ryan

  • Step 1:  Try to download Google Hangout / Google Talk plugin
  • Step 2: Error. Encounter sadness.  Try again.  Encounter sadness.
  • Step 3: Paperclip steps in, points the way to a solution (it's actually the google product forum) https://productforums.google.com/forum/#!topic/chat/8KYa1vXj1uE that points to a Microsoft FIXIT
  • Step 4: Web Page on Microsoft Site  http://support.microsoft.com/mats/Program_Install_and_Uninstall/ - then press green "Run Now" button.  (Mr Fix it is really the paperclip in disguise)
  • Step 5: Follow steps.   Advise Mr Fixit you are having problems trying to install.
  • Step 6: There will be a few things in the list Select the GOOGLE PLUGIN / GOOGLE TALK item on list
  • Step 7: If goes to plan, you should see one line of ISSUES FIXED and FIXED.  This is good. 
  • Step 8: Try the download plugin again https://www.google.com/tools/dlpage/hangoutplugin 
  • Step 9: Should work, with  no 'bad robot' images.  REJOICE.   

Thanks to the forum posters for showing me the way on this

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Ryan Anderson

Ryan Anderson

Hi! I like to play with data, analytics and hack around with robots and gadgets in my garage. Lately I've been learning about machine learning.

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Created: January 30, 2014

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